Why Clients Choose Timecare
Our Three Pillars
Customer Value
Customer Value
We exist for the customer. Every recommendation we make is measured against one question: does this maximise value and protection for the client? As your broker we owe our duty to you — not to any insurer. That means honest advice about what you need, what you don't, and what it should cost.
- Advice driven by your interests, never commission
- Plain-language explanations of cover and exclusions
- Annual reviews so your cover keeps pace with your life
We exist for the Customer
Your interests come first in every placement, every renewal, and every claim.
Our Three Pillars
Professionalism
We uphold Professionalism
Licensed, regulated, and accountable — to the highest standards in the industry.
Professionalism
Our team of licensed professionals brings deep expertise and ethical commitment to every engagement. We operate under the regulation of the Pensions and Insurance Authority of Zambia, and hold ourselves to standards beyond compliance: precision in documentation, transparency in remuneration, and discretion with your information.
- PIA-licensed broking team
- Rigorous, well-prepared proposals insurers trust
- Confidential handling of all client data
Our Three Pillars
Partner Efficiency
Partner Efficiency
Our established relationships with all licensed insurers in Zambia mean we negotiate the best terms, the widest cover, and the most competitive premiums. When you work with Timecare, the entire market competes for your business — and we manage the process end to end.
- The whole market quoted, not just one insurer
- Negotiated terms and premium savings
- One point of contact from quote to claim
We lead in Partner Collaboration
All licensed insurers in Zambia, one broker working for you.
The Timecare Difference
Eight Reasons to Choose Us
Licensed & Regulated
Fully licensed by the Pensions and Insurance Authority (PIA) of Zambia — your assurance of a compliant, accountable partner.
All Classes of Insurance
One broker for every insurance need — motor, health, life, property, marine, agriculture, liability, engineering, travel, and more.
Full Panel of Insurers
Access to all licensed insurance companies in Zambia — ensuring you receive the widest choice and most competitive premiums.
Independent Advice
As a broker, Timecare works for you — not the insurer — providing objective recommendations tailored to your specific risk profile.
Claims Support
Dedicated claims advocacy — we support you through the entire claims process, from lodgement to settlement.
Personalised Service
An experienced broking team committed to understanding each client's unique needs and building long-term relationships.
Local Expertise
Deep knowledge of the Zambian insurance market, regulatory environment, and local risk landscape.
Corporate & Retail Solutions
Serving individuals, SMEs, large corporates, and government institutions with bespoke insurance programmes.
Proof, Not Promises
In Our Clients' Words
Elijah M.
Employer, Lusaka
“Timecare helped us set up a comprehensive health scheme for our 200+ employees. Their expertise and dedication to finding the right cover at the right price was exceptional.”
Sarah K.
Insurer Representative
“As an insurer, we value Timecare's professionalism. They submit well-prepared proposals and support their clients through every step, making the process seamless for all parties.”
Let Timecare find the right cover for you
Contact our brokers today — independent advice costs you nothing extra.